Call Parking
What is call parking?
Call Parking places calls on hold and allows you to pick them up from any other phone in the network. When callers need to connect with employees who are not always at their desks, they can experience long wait times. Parking calls allows employees to pick up calls from anywhere in the office, virtually guaranteeing optimization of any wait times.
When a call is parked, it is assigned a custom extension. At this point any phone can dial this extension and retrieve the call. Call Park settings can be set to automatically send the caller back to the original phone or any destination of your choice after a specified amount of time has expired.
Call Parking allows calls to be picked up anywhere in the office. When it gets busy, clients placed on hold can become frustrated. Creating the potential of callers giving up before you can get back to them. Call Parking guarantees that after a defined amount of time the caller is either sent back to the receptionist or to the next person backing them up.
When someone requests information your employees don't have, they need to put them on hold, go retrieve the information and bring it back to their desk, leaving the caller on hold for extended time. Let’s say that your billing department keeps historic information in a different room than the call was answered in. They can simply park the call and retrieve it in that room, cutting down the time customers have to wait dramatically.
The Call Park feature goes beyond a standard “hold” function. It allows you to place a call on hold in a shared “parking slot,” so any user on the phone system can pick it up from another device. This flexibility offers several key benefits:
- Seamless Team Collaboration – Easily transfer calls between departments without having to re-dial or rely on traditional call transfer.
- Improved Customer Experience – Callers don’t get lost in endless transfers; they’re quickly connected to the right person.
- Workplace Flexibility – Employees can answer parked calls from any phone in the office, or even from remote locations (if supported).
- Efficiency & Time-Saving – Reduce wait times and call handling errors, ensuring a smooth and professional contact experience.
- Scalability – Perfect for growing industries or call centers that need to manage multiple incoming calls at once.
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