Real Time Monitoring
With its user friendly display, our Monitor interface lets supervisors to guide and fine-tune teams in real time, handle escalations and train staff for excellence.
The organization's 'nerve center' should only indicate the pace of activity in the call center, and nothing else.
Managing a call center requires an end-to-end view of performance, for both reps and shift managers. Call center's behaviors, including peak times and manpower requirement forecasts per day/hour demand the most relevant data, displayed in a visual, clear format, updated in real time and accessible at any time or place.
All info is updated for right now - true real time!
Let's start skyrocketing your business communication today!