Live Monitoring and Coaching
Listen to any call in real-time. Help employees learn the best telecommunication techniques.
During a call, coaches can request to join and be able to listen to the conversation. Without interfering, coaches can even advise during a call with only the agent able to hear.
OfficeRing's Live Monitoring and Coaching can help new employees improve their skills. Agents can join the calls of the more experienced agents or allow coaches to join their calls and actively assist throughout the process.
Hiring coaches to improve the sales department's productivity is a well-known and efficient strategy. Live coaching makes the process much more cohesive. Coaches can join calls and assist in real time instead of consulting based on the pre-recorded calls.
Let's start skyrocketing your business communication today!