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Call Centers Solutions

VoIP call center will increase your customer satisfaction with efficient customer service and technical support.

Why should I switch to OFFICErING’s VoIP phone system for a call center?
Scale your business effortlessly with VoIP for call centers in Houston and across the US. We offer a customizable service that is designed around your specific business needs. No hidden fees, no extra costs, only the benefits of a flexible VoIP platform.
With us, you will ensure that on-premises and remote workers operate in the same environment with crystal-clear connection quality and access to a centralized CRM.
Decreased agent attrition
Your agents will stay on top of their game with the right tools to manage scheduling, training, data analytics, and call quality processes. All at a fraction of what you pay today!
Improved performance
Call recordings and a 12 months archive will prove to be an undeniable asset when it comes to onboarding, employee training, and knowledge-driven strategy tweaks.
24\7\365 availability
Our VoIP service for call centers guarantees 99.99% uptime. Your agents will be online even in case of a full power outage for as long as there’s access to a mobile device.

How much does VoIP for a call center cost when compared to a traditional phone system?

Who says future-proofing your business should cost an arm and a leg? We are flexible enough to tailor our plans to fit your precise business needs. Add and swap features at will and only pay for the functionality you use.
Our plans start at as little as $10.99! Oh, and did we mention that you get to keep your numbers and devices if their performance suits your needs? Because you do!
Lower operations costs
Our flexible plans include limitless minute packages and on-demand access to functionality you need at the moment. In simpler words, billing is done on your terms!
Superior customer experience
Our carrier-class network ensures the best connection quality without latency with a sweet cherry of automation features on top.
Data integrity
Echa call that comes through our VoIP system is encrypted. This means that your own and your client’s sensitive information is locked out of harm's reach.
Best VOIP Features for Call Centres
Intelligent Call Queues
Route every client to the most applicable agent to increase quality assurance and efficiency.
Phone status monitoring | Presence
When you provide your users the ability to see when people are on or off the phone in realtime, your business immediately starts saving time routing c...
Call Recording
Record and store all of your calls in the cloud.
Ring/Hunt Groups
Distribute calls to groups of people in your organization by ringing members all at once or in a custom preferred order.
Live Monitoring and Coaching
Listen to any call in real-time. Help employees learn the best telecommunication techniques.
Advanced Voicemail
Automatically transfer all the voicemail to your email in the form of audio files. Access them from any device.
Advanced Call Queue Handling
Advanced call queueing based on both the agent’s and caller's data
Find me/Follow me
When you provide your employees the ability to see when other team members are on or off the phone in realtime, your business immediately starts savin...
MEET OUR
Plans and Pricing
Basic
Perfect for Small Business
$19.99
per month
Unlimited Calling
Ring/Hunt Groups
Keep your existing number
Auto Attendant
Call Parking
HD Video and Voice
Advanced Voicemail
Free Implementation
Pro
Perfect for Mid-Level Business
$24.99
per month
All “Basic” features
and Bonus plus:
Call Recording
eFax
Intelligent Call Queues
Live Monitoring and Coaching
Conference Bridges
Enterprise
Perfect for Large Buisness
$29.99
per month
All “Pro” features
and Bonus plus:
Hot Desking
Advanced Call Queue Handling
Caller ID Localizer
Real-Time Analytics
CRM Integrations
Check out our plans, à la carte options and benefits!
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Free Consultation
Leave us the contacts so we can discuss how your business will benefit most from using VOIP